Terms of service

Send Studio - Terms & Conditions

Thanks for visiting Send Studio. We’ll do everything we can to ensure you have a great experience and are completely satisfied with your cards, gifts or digital products.

These are the terms and conditions ("Terms") under which we, Send Studio Ltd ("Send Studio", "we", "us", or "our"), supply products to you, whether physical or digital, via www.sendstudio.co.uk ("Website") or any application or platform we operate ("App"). These Terms are legally binding.

Please read these Terms carefully before placing your order. By placing an order through our Website or App, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 Who we are

Send Studio Ltd is a company registered in England and Wales. Our registered office is in the United Kingdom.

1.2 How to contact us

You can contact our customer support team as follows:

1.3 How we may contact you

We will contact you by phone, email, or post using the details you provided in your order.

1.4 "Writing" includes emails

When we refer to "writing" or "written", this includes email communication.

2. PLACING AN ORDER

2.1 Creating an account

To place an order, you may be required to create an account with your real name and a valid email address.

2.2 Placing an order

You place an order by proceeding through the checkout process on the Website or App. By confirming your order, you agree to purchase the selected product under these Terms. Payment will be taken using your selected payment method.

2.3 Order acceptance

Our acceptance of your order occurs when we email you to confirm acceptance. At this point, a legally binding contract is formed.

2.4 Order issues

We may not accept an order due to:

  • Errors in pricing or product description
  • Duplicate or suspicious orders
  • Inappropriate or corrupted personalisation content
  • Orders for age-restricted products (e.g. alcohol) by individuals under 18
  • Payment authorisation failure
  • Suspected fraud
  • Stock unavailability
  • Misuse of promotional offers

2.5 Order number

Your order confirmation email will include an order number. Please reference it when contacting us.

2.6 Multiple product orders

We may deliver multiple items in separate shipments and cannot guarantee they will arrive together.

3. OUR PRODUCTS

3.1 Product origin

Our products are produced and fulfilled either in-house or via third-party suppliers in the UK and abroad.

3.2 Product variation

Images on our Website are illustrative. Colours, packaging, and appearance may differ slightly in real life due to manufacturing and display variances.

3.3 Gift cards and experiences

If you purchase a third-party experience or digital gift card, the contract for redemption lies between you and the relevant provider. By purchasing such products, you agree to their terms of use.

3.4 Alcohol

If your order includes alcohol, you and the recipient must both be over 18. We reserve the right to refuse delivery at our discretion.

3.5 Personalised content

You must not upload any content that breaches copyright, is offensive or unlawful. We reserve the right to cancel orders containing inappropriate content.

If you have questions about these Terms or need support, please reach out to us at team@sendstudio.co.uk or call us on +44 7837 858689.

Thank you for choosing Send Studio.