Refund policy
Returns & Refunds Policy
We want you to be happy with your purchase. If there’s an issue with your order, please get in touch as soon as possible so we can help.
Personalised Items
Because our greeting cards are personalised and made to order, we do not accept returns or offer refunds unless the item arrives damaged or defective.
If your item is damaged or contains a printing error, please contact us within 7 days of delivery with your order number and a clear photo of the issue. If the fault is confirmed, we will offer a replacement or a full refund.
Please note:
-
We do not provide refunds for customer input errors (e.g., spelling mistakes or incorrect addresses).
-
Slight colour or layout variations may occur during production and are not considered defects.
Non-Personalised Items
If you’ve purchased a non-personalised product (if offered), you have the right to request a return within 14 days of receipt. Items must be returned in their original condition. Return postage is the responsibility of the customer unless the item is faulty.
Gift Cards
All gift card purchases are final and non-returnable.
We cannot exchange, refund, or replace gift cards.
Please note:
-
We act solely as a distributor for third-party gift cards.
-
All gift cards are subject to the terms and conditions of the issuing vendor.
-
We are not responsible for redemption, balance issues, or expiry dates set by third parties.
Order Cancellations
Due to our quick production turnaround, orders cannot be cancelled once they have gone into production.
If you need to cancel your order, please contact us within 30 minutes of placing your order. After that, we cannot guarantee cancellation or amendments, even if the item has not yet shipped.
Need Help?
To report a damaged item or request a cancellation, please email us at team@sendstudio.co.uk with your order number and any relevant details.